Join Our Team

Customer Service Associate

Russell Nursery is looking for a part- to full-time customer service associate who is available weekends and the occasional holiday to work in our retail shop.

You must have excellent customer service skills and a strong interest in plants and gardening. As our last, and often first, point of contact for customers you are friendly, approachable and customer oriented.

We offer a fast-paced, dynamic, fun, team-based work environment.

Job Responsibilities:

• Operate point of sale system including handling cash, credit card and debit card transactions.
• Answer the phone and emails.
• Assist customers with gardening questions, plant care, identification & recommendations.
• Advise customers on fertilizer and pesticide use, soils, and other gardening related products.
• Maintain retail space: re-stock, organize, set up, and display retail materials in the shop.
• Ensure the displays and retail space (including customer washroom) are dusted, swept, and kept clean.
• Represent the nursery in a courteous and professional manner.

Qualifications:

• Knowledge of a variety of garden plants including basic plant care, quality issues, pest and disease identification is an asset, but not mandatory. We are willing to train the right candidate.
• Minimum of 1+ year experience in retail or customer service setting.
• Excellent communication skills required.
• Available to work weekends and select holidays.

Who you are:

• Reliable, punctual, organized, and detail oriented.
• Someone who isn’t afraid to ask questions or ask for help! (Nobody knows everything)
• You work well in a team setting and enjoy interacting with customers.
• Have a good sense of humour and are easy to get along with.

What we offer:

• A dynamic working environment in a beautiful natural setting
• Competitive wages and benefits
• Pay range $18-$21 per hour depending on experience
• Flexible scheduling
• Generous employee discount
• Educational opportunities